Training and Help Desk Services
eNTEGRITÍ’s approach to business and mission technology-based training combines the principles of instructional design, learner interactivity, graphical user interface design, innovative graphics, and a rapid prototyping development process to create customized, timely, cost efficient, and most importantly, effective learning products. Content design is accomplished in a cooperative environment with the client. eNTEGRITÍ’s systematic and standardized process (International Standards Organization 9001) provides for frequent reviews and evaluations throughout the project. Rapid prototyping provides clients with the “look and feel” of a product from the beginning to end. Throughout the entire project design and development cycle, emphasis is placed on delivering a quality product that meets our customers training needs and organization’s goals
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eNTEGRITÍ’s training experts will work to design and develop customer desired content into CD-ROM, internet, or Intranet Delivery and/or convert instructor-led content into a technology-based delivery product. eNTEGRITÍ will partner to best develop the customers project, either in the needs analysis, instructional design, graphic illustrations, or software development, to provide subject matter expertise on technology-based delivery -- specifically multimedia applications such as computer and web-based training.

Instructor-Led Training Solutions
eNTEGRITÍ recognizes that people-oriented leadership and instruction is vital to the success of any endeavor, and accordingly, that instructor/leader-led training solutions plays an essential role in each organization*s success. eNTEGRITÍ provides a variety of instructor/leader-led training solutions including the research, packaging, and implementation of training programs and projects in compliance with current and emerging Federal and corporate standards as well as implementing an educational records management system and database to objectively track training activities and their effectiveness.

eNTEGRITÍ experts design innovative and flexible curriculum for specialized workplace programs.  We propose and write new curriculum guidelines and outlines, and recommend educational programming that targets specific goals and training methods.

eNTEGRITÍ will work to compile innovating and inspiring and team building resource materials.  To that end, we are dedicated to design and developing training syllabi and content to optimize your workforce’s efficiency and capabilities.

eNTEGRITÍ stands ready to work with each of our customers in designing and delivering technology based, instructor/leader-led, or hybrid training solutions to meet each and every organization’s training needs and business and mission objectives.

Help Desk
The decentralization of computing facilities and the explosion of end-user computing tools are causing fundamental changes in business processes and the means by which Help Desks support business operations. With an ever-growing number of end-users accessing information and utilizing enterprise technology, the demands for customer support have increased exponentially. Today’s customers and end-users expect more from support organizations and do not hesitate to complain when they don’t get what they need. While the primary goal of a Help Desk is often seen to be the diagnosis of technical problems and trouble-ticket tracking, this single-focus approach cannot fully address the true needs of the end-user. Fortunately, a variety of tools can be brought to bear to assist Help Desks in providing the support services required by these demanding end-users.

eNTEGRITÍ, through years of first-hand operation of Help Desks, has gained in-depth experience in defining, developing, and executing quality Help Desk support. eNTEGRITÍ’s support not only meets today’s demands, it meets the challenges that future technologies, 21st Century realities, and customers will expect. eNTEGRITÍ personnel are expert in designing centralized support services that provide our customers with timely, accurate and actionable information delivery, problem management and resolution. eNTEGRITÍ’s client customized approach to Help Desk design and operations reinforce the value of centralized Help Desk support and its unique role in projecting our client’s commitment to excellence, worker productivity and customer satisfaction.

The eNTEGRITÍ strategy for providing Help Desk Support is based on using proven technologies to automate the Help Desk operation and establishing Service Level Agreements. We are confident that our identification, integration, and application of technology (such as Expert Knowledge databases, and Total Call Service Management) to enhance Help Desk Analyst capabilities, when combined with clearly defined Service Level Agreements, leads to: